Frequently Asked Questions
General Questions
Your files are encrypted during upload and conversion. We use SSL/TLS encryption for
transfer and files are automatically deleted after 24 hours. We never access or analyze
your file contents.
Free users can convert files up to 100MB.
Premium users can convert files up to 1GB.
For larger files, please contact our support team.
Most conversions complete within seconds. Larger files or complex conversions
might take a few minutes. You'll receive a notification when your conversion is complete.
Technical Questions
Document Formats:
- DOCX, DOC
- XLSX, XLS
Audio Formats:
- MP3
- WAV
- AAC
Our REST API is easy to integrate. You'll need an API key, which you can get
from your dashboard. Check our API Documentation
for detailed integration guides and examples.
Yes, you can convert multiple files simultaneously. Use our bulk upload feature
in the web interface or the batch processing endpoint in our API.